Terms of service

Terms & Conditions

Welcome to Scentvona – Luxury Fragrances at Affordable Prices.

Last Updated: October 28, 2026

Welcome to Scentvona! By accessing our website, browsing our collections, or purchasing products from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

At Scentvona, we believe everyone deserves to experience beautiful fragrances without spending a fortune. Our mission is to make perfumes from renowned brands accessible and affordable for everyone.

1. About Scentvona

Scentvona is an independent online perfume retailer offering a wide collection of fragrances from well-known national and international brands.

Our collection includes fragrances such as Janan, Dior Sauvage, Lattafa Asad, and many more.

We are committed to:

Offering a diverse selection of fragrances.

Providing competitive and affordable prices.

Maintaining transparency and professionalism.

Delivering a reliable and convenient shopping experience.

Building long-term relationships based on customer satisfaction.

Scentvona operates as an independent multi-brand retailer and is not affiliated with or officially endorsed by any fragrance brand unless explicitly stated.

2. Product Information

We strive to provide accurate and detailed information about every product listed on our website.

Product descriptions, images, sizes, and specifications are provided for customer convenience.

Packaging may vary depending on manufacturing batches, suppliers, or brand updates.

Product availability is subject to stock levels.

We reserve the right to update product information when necessary.

3. Pricing & Affordability

At Scentvona, our goal is to make premium fragrances accessible at reasonable prices.

All product prices are displayed in Pakistani Rupees (PKR), unless otherwise specified.

Prices may change without prior notice due to supplier costs, promotions, stock availability, or market conditions.

Discounts and promotional offers are valid only during their specified periods.

Shipping charges and applicable taxes, where relevant, will be disclosed during checkout.

Scentvona reserves the right to correct pricing errors and cancel affected orders, with refunds provided for payments already collected.

4. Orders & Order Confirmation

By placing an order through Scentvona, you agree to provide accurate and complete personal and delivery information.

All orders are subject to product availability and verification.

Order confirmation does not necessarily indicate that the order has been dispatched.

We may contact customers to confirm order details.

We reserve the right to cancel orders involving incorrect information, unavailable products, or suspected fraudulent activity.

If a prepaid order is cancelled by Scentvona, the amount paid will be refunded.

Customers are responsible for providing accurate contact information and delivery addresses.

5. Payment Methods

Scentvona accepts the payment methods displayed during checkout.

Payment options may vary depending on delivery location, order value, and service availability.

Customers must provide accurate payment information and complete any required verification.

Scentvona will never request confidential banking passwords, PINs, or OTPs.

6. Shipping & Delivery

We aim to process and deliver all customer orders efficiently and safely.

Shipping charges depend on the delivery location and available courier services.

Estimated delivery times may vary by city and region.

Delivery delays may occur due to weather conditions, courier operations, public holidays, or unforeseen circumstances.

Customers must provide complete delivery addresses and active contact numbers.

Customers are encouraged to inspect their parcels upon delivery.

Scentvona will assist customers with delivery-related concerns wherever reasonably possible.

7. Returns, Refunds & Exchanges

Customer satisfaction is important to us.

Returns, refunds, and exchanges are handled according to our published Return & Refund Policy and applicable consumer protection laws.

Customers should contact our support team if they receive a damaged, defective, or incorrect product.

Return requests may require photographs, an order number, and other reasonable evidence.

Products must meet the conditions outlined in our Return & Refund Policy.

Opened or used perfumes may not qualify for discretionary change-of-mind returns, subject to applicable consumer rights.

Eligible refunds will be processed after completing the necessary verification and return procedures.

Nothing in these terms limits customers' rights under applicable law.

8. Product Descriptions & Fragrance Performance

We make reasonable efforts to provide accurate product images, fragrance details, and specifications.

However:

Product colors and packaging may appear slightly different depending on photography, lighting, and screen settings.

Fragrance preferences vary from person to person.

Perfume longevity and projection may differ depending on skin chemistry, weather, application, and storage conditions.

We cannot guarantee that a particular fragrance will smell or perform identically for every customer.

Individual preferences or performance expectations do not automatically establish that a product is defective.

9. Order Cancellation

Customers may request order cancellation by contacting Scentvona customer support.

Orders not yet dispatched may be eligible for cancellation.

Once an order has been dispatched, cancellation may be subject to the return process and applicable courier requirements.

Eligible prepaid order cancellations will be refunded using an appropriate available payment method.

10. Promotions & Discounts

Scentvona may offer promotional discounts, seasonal sales, special deals, and discount codes.

All promotions are valid only under their advertised conditions.

Discount codes may have expiration dates or minimum purchase requirements.

Multiple promotional offers cannot be combined unless explicitly permitted.

Scentvona reserves the right to correct promotional errors or withdraw offers, subject to applicable laws and customer rights.

11. Intellectual Property & Trademarks

The Scentvona name, logo, website design, and original website content belong to Scentvona or their respective rights holders.

All third-party perfume brand names, trademarks, and logos remain the property of their respective owners.

References to third-party brands are used for product identification and description purposes only.

The sale of third-party branded products does not imply an official partnership, sponsorship, or endorsement.

12. Customer Responsibilities

By using our website, customers agree to:

Provide accurate information when placing orders.

Avoid fraudulent or unauthorized transactions.

Use the website for lawful shopping activities.

Respect intellectual property rights.

Refrain from attempting to interfere with website operations or security.

We may restrict access or cancel transactions involving fraudulent activity or misuse.

13. Privacy & Personal Information

Scentvona values customer privacy.

Personal information collected during checkout may be used to process orders, arrange deliveries, provide customer support, and operate our online store.

Customer information is handled according to our Privacy Policy and applicable law.

We do not sell customer personal information to third parties.

Necessary details may be shared with trusted payment processors, delivery partners, and service providers to fulfill orders and operate the store.

14. Limitation of Liability

Scentvona makes reasonable efforts to maintain reliable website operations and accurate product information.

However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by law, Scentvona is not responsible for losses arising from events outside our reasonable control.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or restricted.

15. Changes to Terms & Conditions

Scentvona reserves the right to update these Terms & Conditions to reflect changes in business operations, policies, website features, or legal requirements.

Updated terms will be published on this page with a revised update date.

Customers are encouraged to review this page periodically.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan.

Any disputes will be handled according to applicable legal procedures and consumer protection requirements.

17. Contact Us

For questions, order assistance, or complaints, please contact our customer support team.

Store Name: Scentvona

Country: Pakistan

Email:scentvona@gmail.com

WhatsApp: +923219086370

Website: ScentVona

Our team is committed to responding to customer inquiries professionally and efficiently.

Our Promise

Scentvona – Luxury Fragrances, Affordable Prices.

We believe smelling exceptional shouldn't cost a fortune.

Our mission is to bring you a diverse collection of fragrances at competitive prices, making your shopping experience convenient, enjoyable, and affordable.

Thank you for choosing Scentvona.